LYBOVER provides installations in a wide variety of industrial and construction sectors. Since the end of 2018, a new organisational structure has been introduced. In addition to the central support services, Lybover consists of 5 external business units. Lybover INSTALLATION is the umbrella business unit that provides all installations and service services for the group.
With the transformation of the group, Lybover faced additional complexity in terms of communication and administration. There was a need for digitalisation to communicate the performance of the Lybover INSTALLATION assembly teams internally to the business units. The time was also ripe to take planning to the next level in terms of efficiency.
The project was led by IT manager Cedric Mélange. For this, he worked out an RFP (Request for Proposal). This was sent out to several parties with the aim of finding a long-term partner to support Lybover in all its digitisation projects. On the one hand, they were looking for standard software and, on the other, companies offering customised solutions. SQUADRON was on the list for potential partners.
In summary, the original objectives were:
The vision of Dries De Wulf, Business Unit Manager of SQUADRON, had stuck with Cedric. Namely: looking for the best application for the purpose you have in mind and not burying everything in an ERP monolith. It is a vision of an integration landscape that weighs up what can be standard and what needs to be custom-developed. According to Cedric, SQUADRON stood out from other companies because it offered a combined solution: Microsoft Power Platform combined with customisation for the planning board. The combination was in line with our budget and timing.
A big advantage is that SQUADRON comes from the manufacturing industry. According to Cedric, this was immediately palpable that SQUADRON knows and understands Lybover's business context. The SME mentality suits SQUADRON because of their proven expertise in the manufacturing industry. There was no over-engineering and the business application was given the appropriate, level of complexity with the right level of budget. SQUADRON was the only one who dared to give a fixed price.
Starting from the specifications, a clear phased plan was drawn up with order requests at the top of that list. Before, these requests were made ad hoc via email, phone, WhatsApp and other channels. Once mapped out, it was time to work out the plan board where assignments are effectively scheduled. This put an end to working with Excel. Each mechanic was given a tablet on which one could consult the planning clearly and conveniently. Next, hour registration could be tackled. The final step was the fully automatic booking in the ERP system.
Our phased approach had several objectives:
SQUADRON's resources were committed based on the phased plan. That development progressed quickly because dedicated work could be done. The change aspect was underestimated. And certainly also the number of special cases that emerged from practice. As a result, more complexity was required. The possibilities of the Power Apps were pushed to the limit. On top of that, the internal operational pressure was very high. It was a continuous challenge to free up the necessary time for this project from the Lybover project engineers, planners, mechanics and from the HR and finance people. Looking back, Cedric is fully convinced that they took the right steps in the right way.
As a result, the internal communication and re-invoicing of Lybover INSTALLATION's performance to the various business units have been dramatically optimised and accelerated through digitisation.
A great example of this is invoicing. Previously, a labour-intensive administrative flow was required to pass on INSTALLATION's performance internally to the other business units. Result? It took a month to communicate the correct hourly records and calculate performance. Thanks to this digitisation project and the deployment of IT tools, this has been reduced to a minimum and the end customer can be invoiced weekly. In doing so, there is a significant relief of administration and these processes are scalable to the future.
The choice of an independent partner offering a combined solution proved to be a perfect recipe for Lybover. By intensively testing the applications with the employees in the field and making adjustments where necessary, this project was successfully embedded in the Lybover corporate culture. In fact, plans are already in place to extend the application to other service areas.